ORDER

1. How can I place an order? 

Ordering is easy! Simply browse our website, select the desired product(s), add them to your cart and proceed to the checkout page. Fill in the shipping information according to our shipping form and complete the payment process.

2. How much is your shipping cost?

Currently our shipping cost is fixed: $8.

3. What currency are your prices listed in?

We use currency: USD

Payments are processed in USD (US Dollars) by default and are recorded when the order is placed

4. Are the product colors accurate on the website?

We make every effort to display our rugs as accurately as possible. However, please note that colors may vary slightly due to factors such as monitor settings and lighting conditions. We recommend that you refer to the description and images to best understand product details.

5. Why should I order online?

You should order online because it saves time and energy. You can search and select products from the convenience of your home, and can sometimes receive special offers when shopping online. In addition, ordering online also helps you avoid having to stand in line at the store and save time. And we have reasonable support and return policies. The customer care team ensures the best possible customer benefits.

SHIPPING & RETURN

1. How long does it take to process my order?

We determine the best shipping carrier when placing an order. We deliver within the United States. Depending on the area you want to deliver: shipping time is 7-15 days (after order processing time is 1-3 days). We hope you will wait patiently.

2. Do you provide international shipping?

Yes, we provide international shipping to many countries. However, please note that additional customs duties, taxes and fees may apply and are the responsibility of the customer. We recommend that you check with your local customs office for more information.

3. Can I cancel or modify my order?

Orders will be processed and shipped as soon as possible. In case you need to change or cancel your order, please contact our customer service representative immediately. We will do our best to help you, but we cannot promise that adjustments can be made after the order has been placed.

Please contact our support team: [email protected]

And tell us your order number. If your order has not been delivered, we may cancel it for you

4. How do we modify orders and change addresses?

We understand that changes to orders or delivery addresses may be necessary. If you need to modify your order or shipping address, please contact our customer support team as soon as possible. Although we cannot guarantee that changes can be made after an order has been placed, we will do our best to assist you.

PAYMENT

1. What payment methods do you accept?

Please refer to the Payment policy and Terms and Conditions policy before payment.

Thank you for choosing to shop with us.

2. What is your return and refund policy?

We have our own Returns & Refund Policy. Please refer to our Returns and Refunds page for detailed information on our policies, eligibility criteria and refund process